Billing Terms and conditions

Payment Policy – Elite Ebike

At Elite Ebike, we are committed to providing a secure, transparent, and smooth checkout experience for every customer. Please review the following Billing Terms & Conditions to understand how payments are processed on our website.

1. Accepted Payment Methods

We accept the following payment options at checkout:

Accepted payment methods: Credit & Debit Cards (Visa, MasterCard, Maestro, American Express, Discover, Diners Club, UnionPay), Digital Wallets (Apple Pay, Google Pay, Shop Pay), and PayPal.

All transactions are processed through trusted, PCI-compliant payment gateways to ensure complete safety and confidentiality.

2. Currency

All orders on Elite Ebike are processed in British Pounds (GBP).
If your card or payment provider uses a different currency, they may apply conversion rates or international transaction fees. These charges are not controlled by Elite Ebike.

3. Payment Authorization & Processing

Payment is captured immediately once your order is confirmed.

Orders may not be processed if payment is incomplete, invalid, or declined.

4. Payment Security

Your security is our priority:

All transactions use SSL (Secure Socket Layer) encryption.

Elite Ebike does not store full credit or debit card information.

Payments are handled securely by third-party processors compliant with PCI DSS standards.

5. Failed or Declined Payments

If your payment fails or is declined:

You will receive an email notification.

You may retry with updated or alternative payment details.

Orders not paid within 24 hours may be automatically cancelled.

6. Refunds & Cancellations

Refunds (as per our Return & Refund Policy) are issued to the original payment method used at checkout.

Refunds are processed within 10 business days from approval.

The time for the refunded amount to reflect depends on your bank or payment provider.

7. Taxes & Additional Charges

All product prices include UK VAT, where applicable.

8. Third-Party Payment Providers

When using third-party payment methods like PayPal, Apple Pay, or Google Pay, their terms and privacy policies apply in addition to ours.
If you encounter payment issues, you may contact the provider or our support team.

9. Updates to This Policy

Elite Ebike reserves the right to update or modify this Payment Policy at any time. Changes are effective immediately once posted on our website.

Contact Us

For questions about payments, billing, or refunds, please contact us:

📧 Email: contact@eliteebike.co.uk